Improving the home handover experience while reducing post move in support was the goal behind the Home User Guide platform. Built by Acme One for a residential property developer, the cloud based solution centralizes property documents, appliance manuals, warranties, and maintenance schedules into a single web and mobile platform. The result is a more streamlined homeowner experience, lower support demand, and improved engagement after handover.
Traditional home handovers often overwhelm new homeowners with printed manuals, certificates, warranties, and maintenance information. Important documents are easily misplaced, maintenance is often forgotten, and developers receive ongoing support requests for information that should already be available.
Key challenges included:
The project aimed to:
Acme One developed the Home User Guide as a centralized digital platform that gives homeowners instant access to everything related to their property through web and mobile applications.
The platform organizes appliance manuals, warranties, certificates, floor plans, and property documentation into a searchable digital handbook, eliminating the need for paper folders.
An interactive room by room guide helps homeowners understand appliances, fixtures, and home systems while making property information easier to navigate.
To encourage preventative maintenance, automated reminders notify homeowners about boiler servicing, smoke alarm testing, filter replacements, and other scheduled tasks.
The solution also includes an emergency information hub containing safety guidance, troubleshooting instructions, and important contact details.
For developers, the platform provides branded experiences along with engagement analytics that reveal how residents interact with property information after handover.
The implementation followed a structured rollout:
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