Masraf Al Rayan Bank is a newly established bank in Qatar. As part of its early growth phase, the bank needed a strong and flexible IT foundation. This foundation enabled the bank to launch new digital service channels. These channels include internet banking and phone banking, and to support CRM operations at branch level.
The bank was working with established core banking systems. These core banking systems included Misys Equation and the HPS card system. These systems made integration a critical part of its technology strategy.
The existing IT setup made it difficult to scale and introduce new services quickly.
Key challenges included:
The bank needed a way to reduce dependency on core systems while enabling faster innovation.
The main goal was to build an adaptable and sustainable incorporation layer that could support service channels.
The objectives were:
An SOA based middleware architecture was proposed, designed, and implemented. The main purpose was to sit between delivery channels and core banking systems. The solution was built on Microsoft BizTalk Server 2009 with WCF services. A custom Equation adapter was developed to simplify communication with the socket based core banking interface. This approach allowed all delivery channels to communicate with the core systems. The communication was done through standardized middleware services instead of direct integrations.
The middleware layer was developed as a central integration hub.
Key implementation highlights included:
The bank launched its first delivery channel, an IVR based phone banking service. The bank launched the channel using this middleware architecture. This validated the design and set the foundation for future channels.
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