Laser operates across multiple European regions and depends on two core systems to manage its operations. Microsoft Dynamics CRM 2015, based in Switzerland, collects and handles customer information. Microsoft Dynamics Business Central, based in France, manages order management and transactional data. Both systems served their individual purposes well. However, they operated independently. This detachment created a gap between customer information and order data. This gap made it difficult for teams to gain a complete view of each client.
The main issue was the lack of combination between the two systems.
Customer details were stored in CRM, while order information remained in Business Central. As a result:
Laser defined clear objectives for the integration project:
The goal was to make both platforms interact in a way that enhances clarity without interrupting the existing workflows.
Acme One designed a cloud based integration solution using Azure services and a microservices architecture.
Azure Logic Apps helped to develop mechanized tasks between Dynamics Business Central and Dynamics CRM. These workflows managed data retrieval, transformation, and synchronization.
The solution was built on Azure Integration Platform as a Service using Azure Logic Apps and Azure API Apps to ensure adaptability and compositionality.
HTTP connectors with secure authentication were used to retrieve data from Business Central web services.
We developed:
Once data was consolidated in CRM, it was used to generate a Visit Preparation Report for sales teams. The process included report generation and automatic email delivery of the report link to CRM users.
The integration included clear trigger points, exception handling mechanisms, and full end to end testing before release to sandbox. This ensured secure and stable data flow between both systems.
The solution was implemented using:
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