The client is a large airline functioning across various regions and time zones. There are thousands of employees across departments. These departments include operations, cabin crew, flight crew, and administration. The company relied heavily on internal processes to keep daily work running smoothly.
Eventually, most of these processes became paper driven, physical, and fragmented. Various departments followed their own methods, which made coordination and visibility increasingly difficult.
The airline faced several operational challenges that slowed teams down and limited efficiency.
Each department had unique requirements, which made determining solutions more complex.
The company aimed to improve how work was done across the whole organization. They wanted to remove paper use from the start, let employees focus only on tasks that really needed human effort, and get better visibility into workflows and assets. They also wanted stronger planning and forecasting, less waste in processes, support for new business channels, lower costs through automation, and smoother teamwork between teams working in different locations.
SharePoint was chosen as the core platform to support business process automation. The reach began with a six month content relocation project. This reach enables processing of data from SharePoint 2007 to SharePoint 2013. Content was migrated gradually to avoid issues and allow departments to examine changes at each stage. Custom solutions were developed to support the people involved in the process. These included project managers, department heads, and designated reviewers from each team.
Several practical solutions were delivered during the project.
Key implementation steps included:
A SharePoint Center of Excellence was also established. This team focused on quickly building proof of concept solutions for business users. Once approved, these solutions were handed over to the airline’s SharePoint development team. Automation solutions were delivered for multiple departments. including cabin crew and flight crew, helping them streamline daily tasks and approvals.
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