The Issue Management System (IMS) provides a robust, web-based platform for tracking, managing, and resolving a wide range of organizational issues. From customer calls and product defects to unique business processes, IMS replaces outdated methods like emails and calls with an efficient, centralized solution.
Manage all artifacts, including defects, feature requests, development assignments, and customer issues. Track complete issue details, including workflows, workarounds, related source code changes, and history.
Assign single or multiple tasks within an issue, with the flexibility to pre-define or add tasks. Notify users of assigned tasks and set dependencies between tasks. Automate task cancellation based on specific responses.
Implement escalation rules to ensure timely responses to customer issues, enhancing SLA compliance and improving customer satisfaction. These rules prioritize urgent matters, route them to the appropriate teams.
Monitor key metrics such as open, unassigned, and escalated issues, average response times, and SLA compliance. Filter dashboards automatically to display relevant issues by assignee, type, or priority.
Organize projects with numerous tasks, people, and deadlines using integrated project management tools. Assign issues and tasks, track hours, budgets & monitor project completion status from a central dashboard.
Generate and schedule reports for stakeholders, offering insights into compliance, resource allocation, financial reporting. Use customizable Report Writer to create tailored reports for decision-making.
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