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Navigating Challenges, Modernizing Insurance Claims Management

  • Location : USA
  • Industry : Insurance

Project Summary

Our client, a premier provider of excess, surplus, and speciality property and casualty insurance, faced significant challenges in managing supporting forms/documents related to claims.

Insurance-Client-Challenges

Challenges

  • The client’s existing application for managing supporting papers/forms with claims was outdated and incompatible with modern requirements.
  • Users experienced delays in receiving notifications, impacting their ability to stay updated on claim statuses.
  • The absence of restricted access and security measures left sensitive information accessible to all, posing a potential risk.
  • The existing user interface and user experience (UI/UX) were ineffective and failed to provide optimal interaction and engagement for users.

Solutions

Recognizing the need for an upgraded solution, the client engaged Acme One to develop a modern application. We designed and implemented a modern application with the following key features:

  • Seamless Form Transfer: Acme One facilitated a seamless transition of forms from the previous application to the modern platform. Rigorous data migration maintained data integrity and enabled uninterrupted claim processing.
  • Robust Notification System: A robust notification system was integrated into the new application, ensuring timely alerts and updates for users to remain informed throughout the claim lifecycle.
  • Enhanced User Experience: A user-centric approach led to the creation of an intuitive, user-friendly interface. Streamlined navigation empowered users to access forms effortlessly and submit claims efficiently.
  • SharePoint Integration: To bolster document management, SharePoint integration was implemented, enhancing the organization and accessibility of claim-related documents.
Genre-Insurance-Solution

Results

The successful implementation of the new application brought several benefits to the client:

  • Improved Efficiency: The modern application streamlined the entire claims support process, leading to remarkable improvements in overall efficiency. Users could now complete tasks faster, thanks to the intuitive UI/UX.
  • Enhanced Security: With newly implemented security measures, confidential information remained protected, accessible only to authorized personnel.
  • UI/UX Enhancement: The user-centric design of the application not only accelerated task completion but also enhanced user satisfaction and engagement.
  • Data Migration Success: Meticulous data migration preserved data integrity during the transition, preventing disruptions and data loss.

Tech Stack

  • React
  • .Net
  • Sharepoint
  • Azure
  • DevOps

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Services

Solutions

Technology

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  • Python
  • MEAN Stack
  • MERN Stack

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